Privacy Policy

1. Who We Are

Services DL is an accounting and financial services firm based in Midtown Montreal, Quebec, Canada. We are the data controller responsible for personal information collected through our website and professional engagements. Contact for privacy matters: servicesdl2000@gmail.com | 514-700-2944.

2. Information We Collect

We collect identity information (name, SIN for tax services), contact information (email, phone, address), financial information (income, tax documents — only as needed for services), business information (for corporate clients), and with consent, website usage data through analytics cookies.

3. Legal Basis for Processing

We process personal information based on: (a) performance of contract for professional services; (b) legal obligations under the Income Tax Act, Excise Tax Act, and Quebec tax legislation; (c) your explicit consent (marketing communications and non-essential cookies per Loi 25); (d) legitimate interests (fraud prevention, security).

4. Data Retention

We retain client tax and financial records for a minimum of 7 years as required by the Income Tax Act and Quebec legislation. Marketing data is retained until consent is withdrawn. Website analytics data: maximum 24 months.

5. Your Rights Under Loi 25 & PIPEDA

• Access: Request a copy of personal information we hold
• Correction: Request correction of inaccurate information
• Withdrawal of Consent: Withdraw consent for non-essential processing at any time
• Deletion: Request deletion subject to legal retention obligations
• Portability: Request transfer in a structured format (Loi 25 right)
• Complaint: File with the Commission d'accès à l'information (cai.gouv.qc.ca) or OPC (priv.gc.ca)

6. Security

We implement SSL/TLS encryption, password-protected client portals, limited need-to-know employee access, regular security assessments, and secure document disposal — in compliance with Loi 25 security requirements.